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Field-Service-Consultant Exam Questions in PDF Format

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Salesforce Field-Service-Consultant Certification is a great opportunity for individuals who are looking to advance their careers in the field service industry. Salesforce Certified Field Service Consultant certification can help professionals stand out in the job market and increase their chances of getting hired. It can also help individuals who are already working in the field service industry to enhance their skills and knowledge and take their careers to the next level.

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Salesforce Certified Field Service Consultant Sample Questions (Q76-Q81):

NEW QUESTION # 76
Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

A. Earliest start permitted, due date
B. Arrival window start, arrival window end
C. Scheduled start, scheduled end
D. Actual start, actual end

Answer: A

NEW QUESTION # 77
Northern Trail Outfitters recently purchased Marketing Cloud to start running cross-channel campaigns. They are looking for guidance on which value to use as the subscriber key.
Which two options should the consultant recommend?
Choose 2 answers

A. CRM ID
B. Email
C. Loyalty Program Number
D. Mobile Device ID

Answer: A,C

NEW QUESTION # 78
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

A. mini page layouts
B. page layouts
C. visual force page
D. field sets

Answer: D

Explanation:
Explanation
This option should be recommended to control the technicians' view of work orders and appointments in the field service lightning mobile app, as it allows customizing which fields are displayed on different screens of the app. References: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_field_sets.htm&type=5

NEW QUESTION # 79
Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?

A. Add the Resource Skill and create Absence once expired.
B. Add the Resource Skill as Time Phased.
C. Add the Resource Skill and remove from the Service Territory once expired.
D. Add the Resource Skill and track certification using reminder.

Answer: B

NEW QUESTION # 80
Org-Wide Default sharing is set to Private in a Salesforce org.
If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

A. Service Resources
B. Accounts
C. Resource Absences
D. Work Orders
E. Work Types

Answer: A,C,D

Explanation:
Explanation
Service Resources are records that represent the people or equipment that perform field service tasks[143].
Work Orders are records that track customer requests for service such as repairs or maintenance[144].
Resource Absences are records that mark resources as unavailable for work for specific time periods due to sickness, vacation, or other reasons[145]. If the Field Service Lightning User Territory feature is enabled, these three objects will be visible to users who are part of the User Territory by default[146]. Accounts are records that represent companies or individuals involved in business with an organization[147]. Work Types are records that define the standard tasks and duration for a specific type of work[148]. These two objects will not be visible to users who are part of the User Territory by default unless sharing rules are configured[149].
References: https://help.salesforce.com/s/articleView?id=sf.fs_service_resources_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_user_territories_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.account.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_types_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_user_territories_sharing_rules.htm&type=5

NEW QUESTION # 81
......

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